Frequently Asked Questions

 

General Parking Questions

Who do I contact if I am mischarged?
What do I do if I have lost my ticket?
I do not have a credit card – how can I pay for my parking? Can I pay by debit card?
Can I pay with my toll tag?

 

Premium Reserved Parking Questions

I purchased my premium reserved parking online; do I have to go to a specific parking lot?
Can I reserve disabled parking online?
Am I guaranteed a specific parking space?

 

Online Prebooking Questions

I prepayed for my parking online; do I have to go to a specific parking lot?
I entered a different license plate online than the car I will now be driving to the airport. What happens?
I need a receipt for my parking. How do I get one?
My trip was shorter than the period of time that I booked online – do I get a refund?
My trip was longer than I anticipated in my online booking, how am I charged for the extra time?
What is the cancellation or refund policy for booking online?
When I book online will I be charged right away or when I exit the parking lot?
Where can I find the parking online Terms and Conditions?
Can I reserve mobility restricted parking online?
How do I span amend or cancel a booking?
What do I need to bring with me when travelling to the parking facility?
What do I need to do when I arrive after I have prebooked and prepayed for my parking?
What do I need to do when I exit at the end of my stay?
How do I know my booking has been accepted?
Can I use the same credit card for more than one reservation?
Can I book parking in all Newark Liberty Airport lots and garages?
How close to my date/time of travel can I prepay for parking or book a Premium Parking Space?
What is your online pricing structure?

 

Making your parking booking online

How do I book online?
What if I don't receive a booking confirmation at the end of the process or a booking confirmation email?
I have a question about the pre-booked parking charge on my card. What should I do?
My promo code is not valid?
Am I guaranteed a specific parking space?
How far in advance can I pre-book parking?
What is the minimum length of stay?
What is the maximum length of stay?

 

Managing your online parking booking

Do I have to pay a fee to amend or cancel my booking?

 

At the parking facilities

How can I make a complaint?
What happens if I arrive before the entry time I specified when making my booking online?
What happens if I arrive at the entry to my pre-booked parking facility and a sign says that it's full?
What happens if after entering the parking facility I need to leave and re-enter the parking lot again?
What happens if I arrive at the entry to my reserved parking facility and a sign says that it's full?

 

 

General Questions

Who do I contact if I am mischarged?

Call Newark Liberty International Airport Parking at (973) 961-6421/6422 or email:  parkingcustomerservice@abm.com.

We will need details of which parking lot you used, when you entered and exited the parking lot, your license plate number and any back up documentation you may have, such as parking tickets or receipts or online booking documentation.

 

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What do I do if I have lost my ticket?

You do not need a ticket for prebooking. Simply drive up and the gate should automatically open after reading your license plate. If it doesn't open, please scan your QR code which can be found on your confirmation email. You can also press the help button on any pay machine or gate, and someone will assist you.

 

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I do not have a credit card – how can I pay for my parking? Can I pay by debit card?

You may pay with cash at automated pay stations or the staffed lanes at all exit plazas in the Daily Terminal A, B, and C Parking Lots. However, cash is not accepted in Economy P6 and Daily P4 Lots.

Debit cards are accepted by all of our automated pay stations, unmanned exit lanes as well asE-Z Pass Plus and COntactless Payment (Apple Pay, Google Pay, Samsung Pay). 

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Can I pay with my toll tag?

E-ZPass Plus is an accepted form of payment in all parking lots. For more information see  https://www.e-zpassny.com/en/home/plus.shtml.

 

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Premium Reserved Parking Questions

 

I purchased my premium reserved parking online; do I have to go to a specific parking lot?

If you paid a reserved space fee, then you should go to the lot on your reservation

Your online reservation will be emailed to you and will contain the name of the lot in which you chose to park.

 

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Can I reserve restricted mobility parking online?

No, restricted mobility parking cannot be reserved in advance. However, restricted mobility parking is available for holders of valid permits or license plates in all of our parking lots. Because prebooking is already discounted, you will not be able to request a mobility parking curtosey discount with our online products. You will have to drive-up and press the help button at exit and make the request.

 

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What do I need to bring with me when travelling to the parking facility?

Please bring the following with you to in order to ensure your online booking is recognized:

  • Take the same car bearing the license plate details you provided when making the reservation
  • Bring your reservation confirmation email and place it in your dashboard

 

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I have a question about the reserved parking charge on my card. What should I do?

Email:  parkingcustomerservice@abm.com  or call Parking Customer Service at (973) 718-7270 setting out the details of your query. Make sure to include all the relevant details including:

Your name

Booking reference number

Parking facility name

Arrival date & time

Departure date & time

Fee charged

Car license plate number used to make the booking

Daytime telephone number

 

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Am I guaranteed a specific parking space?

No, you cannot reserve a specific parking space. However you will be guaranteed a space in the lot albeit not a specific space. Reserved spaces are marked by signs in front of the space.

 

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Online Prebooking Questions

 

I prepayed for my parking online; do I have to go to a specific parking lot?

If you pre-payed your entire parking stay online, you must park in the lot that you booked yourself in. You will not need to go to a specific space in that parking lot (currently Economy P6). You must enter the garage in the lane designated for “Prebooking”.

If you paid for a Premium Reserved space, follow signs leading to the Premium Reserved Parking designated space in the lot specified on your booking.

In every case, your online reservation or booking will be emailed to you and will contain the name of the lot in which you chose to park.

 

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I entered a different license plate online than the car I will now be driving to the airport. What happens?

Your confirmation email includes a QR code which can also be used as an entry method. You can present this under the reader at the barrier to gain access to the parking lot.

 

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I need a receipt for my parking. How do I get one?

If you booked online, your receipt is emailed to you. If you create an account, you may go in and look at your parking history, choose a transaction, and re-print your receipt at any time.

 

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My trip was shorter than the period of time that I booked online – do I get a refund?

No refunds are provided for shorter stays.

 

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My trip was longer than I anticipated in my online booking, how am I charged for the extra time?

You will be asked to pay the difference at the gate when you go to exit the lot. Any over-stay days will be charged the drive up rate which may not be the same as the rate you paid for online booking.

 

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What is the cancellation or refund policy for booking online?

You may cancel for any reason and obtain a refund, up to 24 hours before the start of the prepayment booking period by logging into your account and selecting the relevant options. Refunds are only made to the credit card that paid for the booking.

If you do not have an online account or you have been unable to successfully cancel your booking via your online account, then you may cancel your booking by emailing parkingcustomerservice@abm.com and providing your full name, address, and booking confirmation number or calling our customer service operator (973) 961-6421/6422  up to 24 hours before the start of the booking period. Please note our customer service operator is generally on duty from 9 am to 5 pm during the week and may not be available at all times.

You will be charged in full for your booking if you have not cancelled it earlier than 24 hours before the start of the booking period.

 

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When I book online will I be charged right away or when I exit the parking lot?

Your credit card will be charged at the time of booking to confirm your special price.

 

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Where can I find the parking online Terms and Conditions?

The Terms and Conditions of parking can be found here .

 

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Can I reserve disabled parking online?

No, restricted mobility parking cannot be reserved in advance. However, restricted mobility parking is available for holders of valid permits or license plates in all of our parking lots. Because prebooking is already discounted, you will not be able to request a mobility parking curtosey discount with our online products. You will have to drive-up and press the help button at exit and make the request.

 

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How do I span amend or cancel a booking?

 

It is possible to amend or cancel a booking. To do so go to the "Manage My Booking" section, located under 'Parking' on the Airport homepage (click here).

You will need the booking reference number from your booking confirmation and the email address you provided during the booking process in order to access this file. You can amend/cancel your booking up to 24 hours in advance of your parking entry date and time.

If you decide to extend your online booking, this will be treated as a new booking. The prices charged for the new booking will be based on spaces and products available at that point and may not include the same prices as offered when the initial booking was made.

 

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What do I need to bring with me when travelling to the parking facility?

Please bring the following with you to in order to ensure your online booking is recognized:

  • Take the same car bearing the license plate details you provided when making the booking
  • Bring the same credit card used to make the booking
  • Bring your reservation confirmation email with the QR code on it.
  • To exit the lot at the end of your stay you will need the same QR code, either on your phone or printed out.

 

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What do I need to do when I arrive after I have prebooked and prepayed for my parking?

Drive to the lot specified on your booking. Stop at the entry gate and your license plate will be read and recognized. The barrier gate shall rise and you can enter. Should there be a problem with reading your license plate and the gate does not rise, simply scan your booking confirmation QR code using the Barcode/QR code reader on the entry ticket dispenser. Do not take a ticket otherwise you will be assessed additonal fees.

 

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What do I need to do when I exit at the end of my stay?

Simply drive to an exit lane and the camera should recognize your license plate.  The barrier gate will automatically raise and you are fee to exit the parking garage.  Should the barrier gate not rise, simply scan the QR code from a printed confirmation email or your phone.  This in turn will raise the barrier gate.

If you have stayed longer than your original booking you will be asked to pay for the additional time.  The balance due will be displayed and you will need to insert a credit card to pay. The barrier gate will then rise and permit exit.

 

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How do I know my booking has been accepted?

On completion of the booking process you will

  • Receive your booking confirmation notice while you are still online
  • Receive an email confirmation at the email address you provided where making the online booking

These confirmations set out the details of your booking and include your unique booking reference number.

 

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Can I use the same credit card for more than one reservation?

Yes, you may use the same card for multiple bookings providing none of the booking periods overlap.

You must not use the same card for multiple reservations when bookings overlap.

 

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Can I book parking in all Newark Liberty International Airport lots and garages?

At this time, pre-booking for the entire parking stay is currently available in all Newark Liberty International Airport’s parking lots including  Terminal A, B, C, P4, and Economy P6 Parking.

 

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How close to my date/time of travel can I prepay for parking or book a Daily Premium Reserved Parking Space?

The system will accept bookings up to 24 hours prior to the expected time of arrival at the selected parking facility.

 

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What is your online pricing structure?

Our standard products prices can varry based on length of stay, time of year and demand but will always be below drive-up rates. Premium products will exceed drive-up rates.

 

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Managing your online parking booking

Do I have to pay a fee to amend or cancel my booking?

There is no fee for amending or cancelling your booking.

 

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At the parking facilities

How can I make a complaint?

Please write to Parking Customer Service at parkingcustomerservice@abm.com. You may also call our customer service operator at (973) 718-7270.

 

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What happens if I arrive at the entry to my reserved parking facility and a sign says that it's full?

The "Full" sign is for the information of customers who have not reserved their space online. Simply drive-up and any parking represenatives that you have prebooked.

 

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What happens if I arrive before the entry time I specified when making my booking online?

The system will recognize your booking up to two hours in advance of your expected time of arrival and up to 12 hours following your expected time of arrival.

For example, if you booked to arrive at 10am, the system will recognize your booking and allow you to enter the parking lot at any time between 8am and 10pm on the booked arrival day.

If you arrive outside of these times, press the Help button in the entry lane and a staff member will assist you.

 

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What happens if after entering the parking facility I need to leave and re-enter the parking lot again?

Once your vehicle is detected exiting the parking facility, your pre-booking will be treated as being complete. Should you re-enter the parking facility, this will be treated as the start of a new drive up transaction. Standard drive up parking rates will then apply.

 

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What happens if I arrive before the entry time I specified when making my booking online?

The system will recognize your booking up to two hours in advance of your expected time of arrival and up to 12 hours following your expected time of arrival.

For example, if you booked to arrive at 10am, the system will recognize your booking and allow you to enter the parking lot at any time between 8am and 10pm on the booked arrival day.

If you arrive outside of these times, press the Help button in the entry lane and a staff member will assist you.

 

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What happens if I arrive at the entry to my pre-booked parking facility and a sign says that it's full?

  • The "Full" sign is for the information of customers who have not pre-booked their parking or reserved space online. Simply drive-up and any parking represenatives that you have prebooked.

 

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What happens if after entering the parking facility I need to leave and re-enter the parking lot again?

Once your vehicle is detected exiting the parking facility, your pre-booking will be treated as being complete. Should you re-enter the parking facility, this will be treated as the start of a new drive up transaction. Standard drive up parking rates will then apply.

 

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I lost my confirmation printout, what do I do?

Your booking is based on your license plate. Simply drive to the lot specified on your booking. Stop at the entry gate and your license plate will be read and recognized.  The barrier gate shall rise and you can enter.  Should there be a problem with reading your license plate and the gate does not rise, simply scan your booking confirmation QR code using the Barcode/QR code reader on the entry ticket dispenser. You can find your confirmation QR code on the booking confirmation email.

 

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